Its really quite simple.
You can either bring your own jar / container or vessel in store to refill. We weigh it first at the weigh stations and write underneath the weigh to tare at the end. You fill the container with as little or as much as you are after and then you weigh and pay at the end.
Want to start a plastic free pantry? We stock a wide range of glass containers in store, grab a jar and fill it up, weigh and pay at the end. We know the weights of all our own containers so no need to pre weigh these.
No need for jars? Grab a complementary recycled brown paper bag and fill it up with your desired quantity, weigh and pay. Head home and decant into your own container to keep fresh.
All our dry goods come standard in our recycled brown paper bags. Best practice is to decant these items into air tight containers at home.
If you want to order a jar with your dry goods for online delivery then simply add jars to the order and we will pop the products into the containers for you!
All our liquids come standard in a glass bottle or jar and this price therefore includes the cost of the jar and your refill in-store would be cheaper.
Sadly we don’t offer a return policy at this stage [We do hope one day we can be big enough to offer a return service] But ideally you can come in store to refill when you have time.
Let us know if we don’t have something you’re after and we will try our best to source it for you.
We have THREE physical store.
- Cedar Square Shopping Centre. Corner of Cedar Road and Willow Ave. Our shop is on the upper level behind Kuaia
- Morningside Shopping Centre. Corner of Outspan and Livonia Road. Upper Level behind Frozen For You
- !!! NEW !!! Woodlands Boulevard Shopping Centre. Corner of Garsfontein RD & De Villers Road. Pretorius Park. PTA
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No, not all our products are certified organic. We prefer to source our products from Small, Family run businesses who generally cant afford the certification but quality and transparency is key. Products that say ‘Organic’ in their description we can produce certification for but the rest of the products are all chemical free, pesticide free with no nasties at all. By supporting SME and family businesses we can continue to grow the economy together instead of larger corporations who control the markets.
Ideally yes, but we have recycled brown paper bags for you to use or you can buy our jars in store.
Our goal as a store is to do our best to minimise single-use plastics. However, if you’re reusing your plastics then we don’t mind at all.
We aim to source locally where possible and are proud of our local footprint in the store of over 75% of our products.
We are currently only looking to franchise in and around Gauteng and then we plan on branching further out to Cape Town and Durban only in 2022. Please note a franchise start up costs involved to open the doors ranges between R1.1 – R1.6m. We have strict Non-Disclosures in place before any process can start as well as strict criteria to join our Brand. If you are aware of these cost and still interested in joining The Refillery brand then email us at firstname.lastname@example.org but allow 7-15 Business days for a response on this front.