Did you know you can order online and at check out select collect In-Store and which branch you would like to collect from. We will pack your order and call when it is ready for collection. This service is FREE. Please note you are able to collect from Morningside, Cedar Square, Linden Branch & our Woodlands store

Its really quite simple. You can either bring your own jar / container or vessel in store to refill. We weigh it first at the weigh stations and write underneath the weigh to tare at the end. You fill the container with as little or as much as you are after and then you weigh and pay at the end. Want to start a plastic free pantry? We stock a wide range of glass containers in store, grab a jar and fill it up, weigh and pay at the end. We know the weights of all our own containers so no need to pre weigh these. No need for jars? Grab a complementary recycled brown paper bag and fill it up with your desired quantity, weigh and pay. Head home and decant into your own container to keep fresh.

[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" publish_date="" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_image_id="" background_position="left top" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] We are currently only looking to franchise in and around Gauteng and then we plan on branching further out to Cape Town and Durban only in 2022. Please note a franchise start up costs involved to open the doors ranges between R1.1 - R1.6m. We have strict Non-Disclosures in place before any process can start as well as strict criteria to join our Brand. If you are aware of these cost and still interested in joining The Refillery brand then email us at info@therefillery.co.za but allow 7-15 Business days for a response on this front. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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FAQs Archive - The Refillery

Click-To-Collect

Sam Moleta2021-10-20T08:52:37+02:00

Did you know you can order online and at check out select collect In-Store and which branch you would like to collect from. [...]

Click-To-CollectSam Moleta2021-10-20T08:52:37+02:00

If I order online can I return my used jars?

Sam Moleta2020-08-03T19:45:49+02:00

Sadly we don't offer a return policy at this stage [We do hope one day we can be big enough to offer a [...]

If I order online can I return my used jars?Sam Moleta2020-08-03T19:45:49+02:00

How do my online goods come delivered?

Sam Moleta2020-08-03T19:44:45+02:00

All our dry goods come standard in our recycled brown paper bags. Best practice is to decant these items into air tight containers [...]

How do my online goods come delivered?Sam Moleta2020-08-03T19:44:45+02:00

How does it work?

Sam Moleta2020-08-03T19:42:02+02:00

Its really quite simple. You can either bring your own jar / container or vessel in store to refill. We weigh it first [...]

How does it work?Sam Moleta2020-08-03T19:42:02+02:00

Franchise option?

evan2021-04-26T13:01:51+02:00

We are currently only looking to franchise in and around Gauteng and then we plan on branching further out to Cape Town [...]

Franchise option?evan2021-04-26T13:01:51+02:00

Where are your products from?

evan2020-08-03T19:35:37+02:00

We aim to source locally where possible and are proud of our local footprint in the store of over 75% of our [...]

Where are your products from?evan2020-08-03T19:35:37+02:00

Is plastic allowed?

evan2019-01-14T09:56:12+02:00

Our goal as a store is to do our best to minimise single-use plastics. However, if you’re reusing your plastics then we [...]

Is plastic allowed?evan2019-01-14T09:56:12+02:00

Do I have to bring my own container or jar?

evan2019-01-14T09:56:27+02:00

Ideally yes, but we have recycled brown paper bags for you to use or you can buy our jars in store. [...]

Do I have to bring my own container or jar?evan2019-01-14T09:56:27+02:00

Are all your products organic?

evan2020-08-03T19:38:48+02:00

No, not all our products are certified organic. We prefer to source our products from Small, Family run businesses who generally cant [...]

Are all your products organic?evan2020-08-03T19:38:48+02:00

Do you have a physical stores?

evan2021-10-07T19:02:46+02:00

We have FIVE physical store. Cedar Square Shopping Centre. Corner of Cedar Road and Willow Ave. Our shop is on the upper [...]

Do you have a physical stores?evan2021-10-07T19:02:46+02:00

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